1 reviews | Active since Nov 2017
3 months PLUS with no fix and a dead unrecognized device because of Samsung factory fault and Vodacom delays.
firstly it was Samsung refusing to exchange a faulty Tab 8, they refused and told me that the device must be fixed at list 4 times before they consider an exchange. they were actually saying the device must be out of warranty so they can charge for services. Then vodacom repairs in jabulani mall decided to keep my device for more than 3 months, in the mist the unit was rejected because they charged me more than 7800 for something that they fixed the 2nd time.
this device has 3 jobs of the some problem which clearly tells that it has been faulty from the box.
my main issue with vodacom now is my device came at a worse condition. it is physically damaged and i submitted with no dent. it stayed for more than 3 months and i dont trust that i have the right device.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
