3 months only partial credit done

<p>I took out 2 data contracts around end of June. Cancelled both the same day I received the routers as it was not what I agreed to when I asked for the contracts. The routers were collected by their couriers on 11 July for return.</p> <p>On 8 July a deduction went off my bank account for the cancelled contracts. I enquired about credit to be passed on 15 July, 25 August, 5 September, 16 September. After the last query a credit of R160 was passed on 23 September, but the amount deducted was R346.64. They do not seem to know who should attend to the query as I got told numerous times to phone After Sales, then Cancellations, then Accounts, then Contracts. On 30 September I was told my ref S3-G6W28-88M4P would again be escalated and I should get feedback within 48 work hours. I have had no more feedback or credit passed and am not willing to spend 30 - 45 minutes per call anymore.</p>