JO
Jane O'Brien

1 reviews | Active since Oct 2018

10 Feb 2026, 10:23

3 Months of Poor Vodacom LTE

I have not had stable Vodacom LTE from late December until today Almost everyday there are long periods of time that I cannot make or receive call, WhatsApp messages take about 20 minutes to be sent and streaming TV is absolutely out of the question This is my second time reporting it to Hello Peter - the last time I received 4 calls from Vodacom individuals that had significantly higher positions than call centre agents - my remark to them was, what does it say about Vodacom that you have to log a complaint at Hello Peter to get attention In any case all that attention amounted to nothing I still have a service call open with them from somewhere near the beginning of January that cannot be closed because of the persistent issues And I'm not the only one - this whole area is in the same boat So I'm tired of messing around - I would like to have at least 2 months of LTE service refunded to me and to be able to cancel my contract with no fee applicable for the outstanding contract period

0
Replies (1)
Vodacom
Vodacom's reply10 Feb 2026, 12:40
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team