JL
Jade L

1 reviews | Active since Jun 2017

01 Jun 2017, 06:50

3 months of hell with vodacom

<p>3 months ago I done my contract upgrade with Vodacom since then I am unable to make calls I have been instore 3 times and do e 2 sim swaps with no success, it has gotten to the point where the store manager is dealing with my situation and seems like he doesnt know what to do anymore, I am being billed for a service which is not being provided, if I get stuck on the side of the road or even worse envolved in an accident there is no way of me getting hold of someone for help. Thanks Vodacom I have been a customer since 2005 and I am truly dissappointed with the service I have recieved the last 3 months.</p>

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Replies (1)
Vodacom
Vodacom's reply01 Jun 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team