3 months of bad service and still no answer to my dilemma, absolutely not on at all!

Three or so months ago, my contract with Vodacom was coming to an end & I had decided to change it up slightly. Instead of purchasing more data, I was offered an "amazing" package for 5G data plan anytime, 5G night owl & an external router for just under R200.00 per month. Due to me spending more than this, it was an easy choice to make, as I could then use it for general home use too.

So just before I upgraded, I accepted this deal & was told that once it arrived, I have approximately 10 days to say if there was a problem, etc. Once I had received the device, I was told that the SIM would take no longer than 2 days to activate but after 3, 4, 5 days and counting, I called customer care to be told that they were not sure what the issue is & some one would call me straight back once they knew what was going on. To try speed it up, I went to a Vodacom store, only to be told that due to me ordering the device online (on the telephone), they would not be able to assist me.

Just to cover myself, I called again and again, due to no one getting back to me & after a few tries, I mentioned that I only had 10 days to do this & that I will not be held liable for the delay from Vodacom's side, I was advised that its fine, as they have this on record.

A few days go past & still nothing from Vodacom, so I called a few more times, only to be told that I was talking to the wrong department..... as so I get passed around from department to department. After much frustration, I told Vodacom to come pick up their modem, as I don't want anything to do with this anymore and was then told that someone would call me back to finalise the cancellation.

It has now been 3 months, MANY calls & my time wasted being on the phone for more "I am not sure" and "someone will call you back", the repetition of the story over and over again & STILL no result from Vodacom.

Last week, or two, a rep from Vodacom calls me to get feedback on my upgraded cellphone & router, where I again repeat the story & she confirms that it definitely has been cancelled. Not only has this been completely frustrating, but I made clear on the telephone a few times that it will not sit well if Vodacom bills me for the modem, as the modem is still not working.... what happens..... I get billed the full amount!

So to sum it all up, I have reversed the debit order for both my phone and router, I have emailed customer service mentioning this & even though the automated response mentions 24 hour turn around time...... still nothing. I have never ever ever been so frustrated about such TERRIBLE service & am waiting a Manager to of course call me back!