3 months now waiting for split billing account

in the beginning of July 2015 I app**** for split billing for my work data and voice accounts, Gys Meyer (Vodacom Retail) has never made any effort to update me with the progress of my application. In the end of July I than asked what is the hold up that is when he only rep**** telling me my application was declined mind you if I didn't ask he didn't bother to inform me when applications was declined. Anyway I than asked why so I could try and resolve the matter, within a day I got a letter from Vodacom legal department stating that I do not have any legal accounts with Vodacom. I handed a letter to him so he can proceed with my application. he was quite for another 3 weeks and I sent him e-mail asking about progress and he ignored up until I copied lady from our Finance office. he than promised to proceed and he went quite again up until I asked him on 28/09/2015 of the progress then he told he needs to clear something with some Vodashop. I'm no expect when it comes to sales but I truly fill I have waited so long for something that could be resolved in a matter od days or weeks at most. Mr Gys Meyer is really ************* he promised feedback and he has not delivered in 3 months