3 months no feedback on billing complaint

A month later .... no response to the below which was sent to me on 29 July. I lodged this complaint and query in June!!??<br> <br> <br> <br> Dear Warren<br> <br> We note that your query is currently in hand with the Contract Billing Department with reference S3-8852J-JAVZN and your request for feedback has been forwarded for their attention with reference S3-8BX2Q-QTV9L.<br> <br> We apologise for the delay.<br> <br> Regards,<br> Sharon Wolf<br> <br> Customer Care<br> eService Team<br>