3 months later and no resolution for credits due to me

It is now 3 months later and i still have not received my credits due to me for downtime in December 2020. Vodacom is truely taking pathetic service to another level. I have received a credit for downtime in January only....... If you are reading this... Please do not take Vodacom fibre. There are much better service providers that will find resolutions much quicker. Vodacom's service and response time is beyond pathetic.. you would expect a giant telecommunications provider like them to have better systems and protocols in place when things go down but what a big mistake i have made. Even to pass credits is a mission. i have called over 15 to 20 times and they do not have the information and or need time to resolve. The SR was closed and a new one was raised and escalated but they have no recollection. Like i said its 3 months.