3 months for itemized billing

<p>I have been requesting my itemized billing since the 5/May/2016,</p> <p>Till now have not received it. I have an open ***** case with absa and in order for them to pay out what is due to me I need to prove what time I logged the case for them to block the *****ulant account. Now absa need to close the case as I am not submitting the itemized billing because vodacom customer care can not send MY billing as I requested this is causing me a lose of R30000.00.</p> <p>I have been sent from pillar to post and I cant get any assistance what so ever, If I ask to speak to a manager or supervisor they simply do not exist or are busy. As well when you ask the consultant their name and surname they simply cut the call.</p> <p>This is unacceptable as I am requesting my own billing it should not be rocket scince to issue.</p>