PB
Peter B

1 reviews | Active since Nov 2019

25 Jul 2022, 09:45

3 month's down the line and Vodacom still has not resolved my issue

I have an issue dated back all the way to May.

I have paid my account on 26.06.2022 at your cape gate branch for the amount of R2280.80

I have called more than 10 timea your call centers! I have sent this tax invoice to *** twice! I have sent this to *** twice! The last email sent on the 12th of this month.

I habe been told to provide proof of payment that I habe sent 4 times to Vodacom!!!!! And yet 13 days later this accounts are still not updated!!!

What is wrong with you?

I have complained so many times on hellopeter but Vodacom simply doesn't care and is hell bent on making my life miserable!

I have called 4 times today just to get an outstanding account statement. Still not recieved!!!

This is why I paid R11,000.00 to stop my 3 accounts your service is beyond measure low!!!!

What should I do to get this fixed? Email ***?

0
Replies (2)
Vodacom
Vodacom's reply25 Jul 2022, 10:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
PB
Peter B's update27 Jul 2022, 10:08
Reviewer Update
Hi.

I need to have feedback regarding this matter.

My credit score is highly effected due to this and I need a paid up letter ASAP!

This is pathetic thay Vodacom can't sort out this in how many days!