SB
Saleem B

1 reviews | Active since May 2016

06 Jun 2018, 14:00

3 months and Vodacom is up to there old tricks

3 months ago my airtime vanished. It was returned eventually after posting a review on Hello Peter but now the same thing has happened again only this time it was a lot more. I have no subscriptions.

I have had enough of this nonsense why must I jump over obstacles just to get back what is mine.

0
Replies (3)
Vodacom
Vodacom's reply06 Jun 2018, 14:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SB
Saleem B's update07 Jun 2018, 14:52
Reviewer Update
unfortunately you have made a mistake. The number that I complained about is ********** (Wife Contract )not ********** (My contract). It is the ********** that the airtime has vanished from. Please rectify the problem Thank you
SB
Saleem B's update11 Jun 2018, 14:14
Reviewer Update
Vodacom I still have not got a call or text or any kind of reply concerning my complaint or my follow-up. Can you provide feedback concerning my complaint