3 Months And Counting to Fix ********** Upgrade

I qualified for an Upgrade in November 2014. After having gone to Vodacom we discovered that a ********** upgrade was already done on my account. I phoned the Upgrades department who informed me that it would be fixed within 7 working days of sending the affidavit. I immediately sent through the affidavit and awaited feedback. <br> <br> One month later, after having followed up numerous times due to lack of feedback, nobody had looked at my query. Eventually it was confirmed as ********** and I was informed in December 2014 that the upgrade would be reversed. My original contract was a Smart S which was **********ly upgraded to a Flexi contract.<br> <br> All my phone information still states I'm on a Flexi account and after having tried to upgrade again yesterday (3 months after my initial query), I was told to pay in R6000 to upgrade my initial Smart S account as I'm still on Flexi. <br> <br> I don't understand why I'm still struggling with this considering the initial problem was by no fault of my own. <br> <br> This is becoming ridiculous.