3 month wait

<p>I have been trying to take over my cellphone contract from my mother's name, into my own name for the past 3 months. Initially I was told that the branch I went to could not handle this, due to a new system being implemented and the contract being untouchable due to this. Eventually after a month, i found a branch able to do this takeover. I filled out the paperwork, gave them copies of all the supporting documents and my mother came to sign some forms as well. I stood next to the consultant as he attempted to create a prospect for me so that I can finally take the contract over. The system froze and I was told that he cannot fix it and that he needs to send copies of my forms and documents through to the head office for it to be processed there and that I would hear from them within 48 hours.</p> <p>It is now 2 months later and I have heard excuse after excuse after empty promise. Every time I phone I hear that it will be done within 24 hours, or 48 hours or that they are still waiting for the head office to come back to them. After phoning my branch again today I was told that my prospect is now being investigated by an IT team and that I need to be patient , but after 3 months of being patient and understanding, my patience has run out and I am incredibly frustrated.</p> <p>I also phoned the help desk numerous times out of frustration and was told that the local branch can assist me, and no other assistance was given .</p> <p>At this moment I am so fed up with the pathetic service and unacceptable waiting period -This is truly unacceptable. My contract is expiring end of September and thus I need to upgrade as well, so to top it off, my phone is starting to glitch and I am unable to upgrade due to incompetence on your side.</p> <p>I am an incredibly unhappy customer </p>