3 month delay to capture my renewed contract paperwork, and its still not working

<p>I renewed my Smart S contract on 28 March 2016. At 30 May 2016 the contract is still not reflected as renewed.</p> <p>As part of the contract I was meant to 2GB data for the first 3 months and free gifts, but the data never arrived, the renewed contract was not reflecting and the free gifts were never provided.</p> <p>I logged a query with Vodacom Customer Care, 19 April 2016 reference number: *** to which they eventually responded to say to go to the store to query.</p> <p>Once queried with the store on 30 May 2016 they confirmed that my paper work had not been processed, therefor my contract was still not renewed. I have been paying the subscription based on the legacy contract debit orders.</p> <p>The store then gave me the free gifts and said they would resolve the contract issues and process such that the 2GB data for 3 months will be allocated and the contract start date correctly reflect as 28 March 2016.</p> <p>The store has attempted to do something to my contract but is not matching with the contract I signed. At the moment I have not airtime or data and call are coming through as "Unknown number". Basically my phone is now not working.</p>