1 reviews | Active since Dec 2019
3 Failed Repairs, Same Fault, No Resolution
3 Failed Repairs, Same Fault, No Resolution
A device taken on contract in January has now been sent in for repairs three times, and each time it is returned with the same issue still present.
Vodacom’s technical feedback consistently states that no fault is found during diagnostics, however this does not reflect the actual user experience, as the device continues to malfunction during normal use. This ongoing issue has impacted the ability to use the device as intended.
After three unsuccessful repair attempts, it is clear that the issue has not been properly identified or resolved. Repeating the same repair process is no longer acceptable.
A device replacement is now being requested as a fair and reasonable resolution.
If this matter is not addressed urgently, it will be escalated further through additional formal channels.
Reference details and supporting information can be provided if required.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Best regards,
We get debitted each month for a product that does not effeciently work. and if i am not happy with the answer ill be receiving im taking this higher.
We get debitted each month for a product that does not effeciently work. and if i am not happy with the answer ill be receiving im taking this higher.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Best regards,