3 debit orders in one month

Dear Vodacom ,

I am extremely frustrated with the billing errors on my account (Account Number: ***8-7). I was only supposed to be debited **R411,99**(this is the last payment for the cell phone contract as I asked for it to be closed but should be kept as a prepaid number and **R571,29** only for the new contract, but my account was charged an additional **R983.28** without my authorization.

This is unacceptable. Despite the credit of **R514.00** app**** on March 3, 2025, my account still shows an incorrect balance. I demand that you: 1. Immediately reverse the unauthorized debits of **R983.28**. 2. Provide a full explanation of how this error occurred. 3. Ensure that this does not happen again.

I expect a response and resolution within **24 hours**. Failure to address this issue promptly will leave me with no choice but to escalate this matter to the relevant regulatory authorities.

This level of service is disappointing, and I trust you will treat this matter with the urgency it deserves. This contract was opened at Vodacom Victorian Center in Heidelberg.

Regards, Faith Mlambo Account Number: ***8-7 Contact: ***