3 debit amounts to be deducted but vodacom only deducted 1

In August i have added in new line which brings me to a total of 3 lines with vodacom. somehow vodacom only deducted the new line via debit order which is meant to go off on the 21/08/2017.

on 02/09/2017 i started getting automated calls telling me that i should pay my account which i thought was a mistake until i couldnt make calls or use the internet. on 03/09/2017 after 1 pm i went into the store to pay the R293.00 in order to get my account up to date. i was told i have to wait 5 hours then my account will be restored. i waited 5 hours and called the call centre then i was told i should call ********** on monday which is today which i did more than 5 times and i have called the call centre more than 5 times. in that time i was transferred from the call centre to the collections centre and from the collections centre to the call centre.

i have tried calling so many times but the automated calling devices just keeps on saying that they have noticed that i have tried calling several times before and that i should leave a number and they will call me back which was before 12 its past 2pm right now and no one has called me back.

no one seems to be able to help me the collection people keep on saying a different thing and the call centre people all say that only the collections people are able to help me.

i no longer wish to be with vodacom as they are the ones in breach of contract. i hereby would like to cancel all 3 contracts due to poor service from vodacom's call centre people, collections service people as well as the call keeps on being dropped.

its really strange as every time i request to speak to a manager the line gets cut.

the numbers i had to contact was 082111 & **********