EE
Emmanuel E
1 reviews | Active since Feb 2022
06 Sept 2026, 18:29
3 days without Fibre
My Wi-Fi has not been working since Friday. I have called Vodacom more than 10 times, and every consultant I speak to tells me a different story. I was initially told there was an outage, but the next agent claimed there was no outage in Midrand, adding that if there were one, it would be resolved in less than 12 hours.I depend entirely on the internet to work and watch TV. Now, I am being forced to buy mobile data on top of what I already pay for monthly fiber. I deeply regret leaving MetroFibre; this is exceptionally poor service, and I am seriously reconsidering whether I will continue using your company.Today, an agent from Vumatel called to say she had just received my complaint. When I informed her that I had lodged it on Friday, she rep**** that she only received it 30 minutes ago from Vodacom. I mean what the hell !!This level of service is completely unacceptable, and I have never experienced anything this poorly like this
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
07 Sept 2026, 07:44Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply07 Sept 2026, 07:44
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
EE
Emmanuel E's updateReviewer Update
08 Sept 2026, 10:20 The technicians came yesterday but were unable to fix the Wi-Fi. They failed to restore the service, yet I have now received an SMS stating that my complaint has been resolved. How can it be considered resolved when the issue persists?
I request that this matter be escalated to management; otherwise, I will have no choice but to lodge a complaint with ICASA. I have paid for the service in advance but have not received it. It has now been five days without Wi-Fi, and I have spent a significant amount on purchasing mobile data to continue working.
EE
Emmanuel E's update08 Sept 2026, 10:20
Reviewer Update
The technicians came yesterday but were unable to fix the Wi-Fi. They failed to restore the service, yet I have now received an SMS stating that my complaint has been resolved. How can it be considered resolved when the issue persists?
I request that this matter be escalated to management; otherwise, I will have no choice but to lodge a complaint with ICASA. I have paid for the service in advance but have not received it. It has now been five days without Wi-Fi, and I have spent a significant amount on purchasing mobile data to continue working.
Vodacom's replyOfficial
10 Sept 2026, 09:58Dear Customer,
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply10 Sept 2026, 09:58
Official
Dear Customer,
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
EE
Emmanuel E's updateReviewer Update
11 Sept 2026, 10:42 Please note that the services were only restored on the 9th at 8 PM, and by the 10th around 13:00 they were cut again. This is extremely frustrating, and I request that the matter be escalated to management. It has now been a full week without internet, and alternatively, we will lodge a case with ICASA.
This situation is unacceptable, especially considering that we have paid for the services in advance yet are not receiving them. I therefore request that this complaint be escalated to management, as the current handling of the issue is inadequate.
EE
Emmanuel E's update11 Sept 2026, 10:42
Reviewer Update
Please note that the services were only restored on the 9th at 8 PM, and by the 10th around 13:00 they were cut again. This is extremely frustrating, and I request that the matter be escalated to management. It has now been a full week without internet, and alternatively, we will lodge a case with ICASA.
This situation is unacceptable, especially considering that we have paid for the services in advance yet are not receiving them. I therefore request that this complaint be escalated to management, as the current handling of the issue is inadequate.