3 Days to unlock SIM card

On the 27th of May, 2015 my Vodacom SIM card was soft locked as I reached the call limit. This has happened on 2 previous occasions, but would be resolved 5 minutes after contacting the Vodacom call center. <br> <br> On the morning of the 27th I accessed my account through their online self service application to increase my limit. After several hours the SIM card was still locked, so I decided to contact the call center. Long story short, it is now the 29th of May, 2015 and after 10 calls to the call center, which included speaking to 3 managers and a service agent, my SIM is still locked and Vodacom is still unable to tell me how long it is going to take for my SIM to be re-activated. <br> <br> Above all that, I was told that the issue was caused by me increasing the limit on the online application. WHY IS THIS FUNCTIONALITY ON THE APP IF IT DOES NOT WORK??? This contract has been with Vodacom 15+ years now and this is what I need to deal with. Let's see if my SIM is activated before someone responds to this complaint... Thank you Vodacom. Appreciate the effort.