AF
Ashleigh F
1 reviews | Active since Jul 2017
24 Dec 2018, 12:47
3 days to approve a new contract
Went to a Vodacom 4U shop in Cresta on Saturday for a new contract. Handed in all the documents and still today, no call from Vodacom explaining what is going on. I had a contract with them for years, cancelled it three months ago to go onto prepaid and now that i would like a contract again they are refusing, this is crazy. After you spammed me for three months to upgrade now you refusing me a new contract. The guy at the store told me he trying to find out whats going on but it 1pm now and still nothing. If this contract is not approved by end of today or someone does not contact me to advise what on earth is going on, i will be going to another service provider.
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Vodacom's replyOfficial
24 Dec 2018, 13:03 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Dec 2018, 13:03
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
24 Dec 2018, 14:57Dear Ashleigh,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply24 Dec 2018, 14:57
Official
Dear Ashleigh,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)