3 Day's struggle with Vodacom

I've been a Vodacom customer for 20 years. The last 3 days, I could not make phone calls or send any text messages. Just to find out, after just 2 hours on the phone, that when I upgraded my phone, my package was changed. I have not given my consent. My business rely on my ability to make phone calls. This is unacceptable. Just for Vodacom to phone me and say, their system is "down". Their website is useless as well. I am not one to complain easily, but my word. I pay for service. I expect service. Just to make sure, I've rated 5 on BAD SERVICE.