3 days no internet!!!!!!!

3 days without internet. There was an outage, fair enough these things happen. However all units in my complex using Vumatel have been reconnected on day 1. Its now day 3 and still no word from vodacom. Called on day 1, logged the problem and nothing was done. Called again on day 2, they escalated it but with no solution. Its now day 3, called again and got told there is nothing they can do i must wait for the technician. This has cost me to buy mobile data which is very expensive and does not last. Vodacom wont even offer to help with some data or reimburse me for it! I work from home and having internet is of utmost importance for my livelihood. Total unacceptable!