3 Days and still waiting for data????

Well, I received a sms that my data is almost finished. So I 1st tried to buy via the *111#. That didn't worked. Phoned in on Monday so they could help me and bought data again. Since then and about 7 phone calls later. No data still received. All I get is that on my account it shows order pending and they can't tell me for how long it will still pend???? Another department was informed about the problem but like I said. Nothing has been done. So this will cost me extra money now on my account because of vodacoms system??????????

I need an answer asap on how this problem will be solved. Would be great if someone can just give me a straight answer.