3 days and counting to do a SIM swap!!!!!

Spoke to Vodacom call center agent on the 3rd of April 2015 at around 3.30 am to report a ****** phone. The call center agent decided to Hard Lock my phone and request for the line to be cancelled!! I never instructed him to do so and as proof, I am sure Vodacom can play back my recorded telephone conversation.Went to the Vodafone store at the Nelson Mandela Square at around 9am on the 4th of April to get a new phone and to do a SIM swap.<br> They have not been able to do the SIM swap until now!! 3 days have gone by with no solution!! I have personally called Vodacom, various times, they cannot help me! The Vodafone store has called continuously for 3 days always an excuse never a solution!! My monthly spend is over R 4000,00 as a private account not business. Would the CEO of Vodacom be happy if he received this service? Some how I have a feeling he would be very disappointed and embarrassed at the level of service .