1 reviews | Active since Feb 2013
3 days and counting, 4 phone calls & 5 agents
Migrated my account from contract to pre-paid.<br> This migration hasn't bode well for me. Since Monday I've been without data, which I bought on top of what the data that was included in my contract. It expires on the 19th of September (I have an SMS to prove this), yet this is day 3 that I am without DATA! This was bought on the 21st of August - 1GIG. Since the migration happened on Monday the call centre agent (Thabo?) guaranteed that I will be connected again as of Tuesday. I spoke to another agent on Tuesday and she guaranteed connection within 24 hours. Guess what: STILL NOTHING! I have now lost 3 days. Spoke to another agent today, and she says I won't get my data, collated it up to her supervisor - might have an answer for me in ANOTHER 48 hours! Seriously? That's 5 days, lost to *********** agents not doing their jobs properly. <br> <br> I'm not impressed with the way this whole debacle is being handled and expect an answer soon.<br> <br> Apparently according to your automated answering machine, I am also behind in payments, however the bank notified me of payment, so lets clarify this too as there is no way I owe you anything.<br> <br> Your most angry customer.<br> RUN-OUT-OF-PATIENCE.
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A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
