3 day wait for a call

It has been 3 full days since my last review and a promise of a consultanct calling me. And yet nobody has called me yet

I had a contract with Vodacom which fell into arrears. This was then handed over to RM Attorneys for collection. I made contact with RM attorneys and paid off the account. I even got a paid up letter. Now that i need my credit profile updated, nobody wants to help me. When i call Vodacom, they tell me that the account is with RM Attorneys so they are the ones who need to update my credit profile. When i call RM attorneys they tell me that they cant help me and that vodacom need to update my credit profile. The agent i dealt with from RM Attorneys is rude and arrogant and completely unwilling to help. I dont care what you'll do. I want my credit profile updated on Experian and Transunion by the end of today I have the paid up letter and proof of payment that can be sent to you