vN
vineshni N

1 reviews | Active since Apr 2015

16 Jan 2018, 08:11

3 Contracts opened under my name with no consent

Its been 3 months that I have called Vodacom and visited the 2 x Sandton branches asking for assistance.

I have 1 contract opened and a month later a consultant called to offer me a better package with lower costs ensuring that I keep my same number. 2 additional contracts have been opened under my name and with all the calls and visits to the branches no one has even attempted to assist.

This is ***** and I will take this people to task as they list our names for their ***** ups. I want my name cleared and I am not responsible for the other 2 contracts.

They have done this to a few friends and work colleagues of ours and we going to find a way in which we can report and petition against.

Please can you assist with resolving this.

This morning I received a notification that my credit rating has been updated.

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Replies (3)
Vodacom
Vodacom's reply16 Jan 2018, 08:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

vN
vineshni N's update16 Jan 2018, 09:54
Reviewer Update
Thanks for the automated response. Let's monitor how this will be resolved. As promised previously your consultants said the same thing and yet I wait patiently.
Vodacom
Vodacom's reply31 Jan 2018, 15:21
Official

Good Day

Kindly note that we have mailed you for further assistance.

Regards

Dc