CB
Cornel B

1 reviews | Active since Jun 2019

15 Jul 2021, 11:09

3 contract, 3 cancelations.. all 3 cancelations not processed correctly

Due to Vodacoms *********** service a am canceling all my Vodacom contracts. Every time I cancel a contract Vodocom keeps on debiting my account after the date of cancelation. How difficult can it be to properly cancel a contract? Well its impossible with vodacom! Ons 27 May I gave 30 days notice on my contract (cancellation ref ***). I was suppose to pa my last installement end of June. Today I received my july billing and guess what Vodacom is still billing me for that number. Vodacom clearly does not understan or cannot count 30 days. It is also umpossible to reach the cancellatio department... obviously because i am not the only person that has trouble with cancelations. Reverse the installed as I will not hesitate to take this further if you debit my account at month end. 3 contract and 3 time you do not process the cancellation correctly, I have had enough!

0
Replies (2)
Vodacom
Vodacom's reply15 Jul 2021, 13:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
CB
Cornel B's update12 Aug 2021, 11:21
Reviewer Update
One month later and Vodacom is still charging me for is number after they have confirmed that the contract has been canceled. Vodacom is totally ***********. I will now refer the matter to the ombudsman as vodacom continues to ***** my money.