3 Branches - None willing to assist wiith repairs

Please assist as I have a handset that was taken on a Vodacom contract in Feb 2015. the device is still under warrantee but 3 Vodacom branch have all refused to take the device in for repairs:<br> 1) Vodacom Lenasia - Signet Terrace. The claim that they do not do repairs.<br> 2) Vodacom Trade Route Mall Lenasia (ShopL4). They claim that there systems are down everytime that we go there. Note we have approached them twice.<br> 3) Vodacom 4U Trade Route Mall Lenasia. Consultant there advised that the IMEI is not correct and she could not assist. She was very unprofessional and unhelpful. I had later googled this and found that if I entered *#06# the full IMEI number comes up.<br> 4) I called the Vodacom customer service to complain about this, after 20 mins on the line with a manager (Lerato Mosetwani) the call gets cut and she does not call back or provide any other feedback to assure me. Note that she did take my number.<br> <br> I am tired of trying to get service out of your stores for a phone that is under Warrantee that I bought from you 9 months ago. If this is the service you strive for then I will reverse my next debit order and take this to Social Media & Consumer protection tribunal.