3-7 working days turn around time

After years of being a loyal Vodacom subscriber I have to lodge a complaint on here for pathetic service and ridiculous turn around times. I have for months been paying my account via the app as many of us migrate to app based utilities. On the 25th of June I paid through the app. Today is 8july and I have been charged penalties and had to phone everyday and email my proof of payment to countless people to be told nothing. I am disappointed to say the least that we the customers can wait 3-7 working days for communication when we get fined from the 1st second an error from Vodacom occurs. How can it be so difficult to provide a service that we pay so much for and we have to deal with such lead times and people making false promises from the call center