VvdW
Vince van der Walt
1 reviews | Active since Mar 2024
06 Jan 2025, 14:32
2nd Vodacom complaint
This is my second post about Vodacom. I have a cellphone and WIFI with Vodacom. That is all. These were my debit orders the last 4 months: 1 Oct: R 1 275.40; 1 Nov: R 1 275.40; 2 Dec: R 2 132.26; 2 Jan: R 1 974.41.
I cannot understand how I can be debited with R 2 132.26 and then R 1 974.41 for a cellphone and WIFI, no matter what the circumstances. After the debit order of R 2 132.26, I spoke to a Vodacom consultant. He informed me that my next debit order will be much lower and below R 1 000. Now I am debited with an amount of R 1 974.41. How can a basic cellphone contract and WIFI cost that much.
Will be cancelling Vodacom.
Vince
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
07 Jan 2025, 08:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2025, 08:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
VvdW
Vince van der Walt's updateReviewer Update
14 Jan 2025, 10:22No further reply or help from Vodacom. No surprise
VvdW
Vince van der Walt's update14 Jan 2025, 10:22
Reviewer Update
No further reply or help from Vodacom. No surprise
