Hellopeter
Share Your Experience
RJ
Robin J

1 reviews | Active since Aug 2020

21 Aug 2021, 20:44

2nd time this week my Fibre has been suspended incorrectly - account 100 percent up to date

Good evening,

This is the second time this week that my Fibre as been incorrectly suspended. My account has and is up to date however, Vodacom just decided on Wednesday and today AGAIN to suspend my account for no reason.

I have tried to contact the call center and to no surprise I have not been helped. How does Vodacom treat there paying clients like this.

I want an urgent call to have this resolved. Your service is shocking.

My number is ***. You would think in this time when we rely so heavily on our WiFi for work that Vodacom would provide a good service…

Robin Johnson

0
Replies (6)
RJ
Robin J's update22 Aug 2021, 06:33
Reviewer Update
Further to this, I got hold of the call center and was promise that a manager would call me last night. I have not received a phone call still. A company of Vodacom size can’t get a manager to call me???

How long till someone calls me and corrects Vodacom mistake. What am I paying for when Vodacom does not provide a service.
RJ
Robin J's update22 Aug 2021, 07:43
Reviewer Update
Now I get a call and told my account is up to date and they don’t know why the accounts department has suspended my account… accounts department is only open Monday to Friday. I have told them this is unacceptable and I need to speak to a manager. I am still on hold waiting for the manager… apparently the manager name is Fezile. The person I’m online the line with hasn’t even put me on hold that cold is just up in the air… honest I am shocked by Vodacom. I am a paying client….

Spoke to a Sarah Mukkanwa yesterday that didn’t help at all and said a manager would call me back.

Person I am holding on for now has just left the call in the air hoping i put down. This is how Vodacom treats it’s clients.
RJ
Robin J's update22 Aug 2021, 07:45
Reviewer Update
I spoke siswue ndlovu and the manager fezile smit no help
RJ
Robin J's update22 Aug 2021, 07:54
Reviewer Update
After holding for 24 minutes Siswue Ndlovu just cuts the call with out anything been resolved. With out me speaking to a manager Fezile Smit. This is the worst ever service. Vodacom is useless and my WiFi is still off…

How can I get this resolved if people can’t do there job…..


Vodacom
Vodacom's reply22 Aug 2021, 11:27
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
RJ
Robin J's update22 Aug 2021, 17:55
Reviewer Update
Still haven’t been contacted by the terrible service of Vodacom… two days with out WiFi due to Vodacom shocking and negligence.

As per Vodacom response on hellopeter, guess that is just a generate response as your services is terrible.

When am I going to have my issue resolved. I was not able to work today because of this. Yes… some of us work…

Still haven’t received a call from Vodacom or a manager or anyone….