2nd time in for repairs, approaching week 3!!!

I sent my phone in for repairs via vodacom repairs under Vodacom Insurance with job number ***3. Due to a breakdown in communication between Voda repairs and Voda insurance, weeks later on the 1st Oct i recieve my phone back in exactly the same broken state i sent it in . After apologies and assurance that the phone will be repaired ASAP. I send the phone in again on the 1st Oct with new job number ***1. A day or so later I receive a call from Voda repairs saying they are trying to expedite the process. Now approaching week 3 for the second time, and no update on what is happening. AGAIN??!! Is this the service from \SA's Best network?!! now I'l have to physically go to vodacom again to find out what is going on!"