2nd time complaining about vodacom fibre and horrible service

Again I will do a review about Vodacom fibre

Horrible that is all I can say do not know if their is a word better to use than horrible but if their is I will use it.

I wrote my first review about the service that I recieved and they couldn't tell me why my order for fibre were declined and waited almost a month for feedback, recieved nothing and after my review on hellopeter they suddenly called me and everything went well until now.

Last week friday on the 22nd of may 2020 I finally recieved my router (but this is after my fibre activation were open on the 18th of may 2020) this is fine took only 4 days for delivery which is fair enough.

On the 19th of May 2020 i got another email from vodacom so that I can choose which day can they come to install the fibre line to our home and I booked it for 21th of may 2020 for 9:00 in the morning and now i am sitting still here waiting for them to install the fibre line with no reply from vodacom to tell me when they going to install it. If you can't keep at the date given on the website then just call immediately and tell me when we can do it and change the date!!!!!! I am also working and can't wait at home all day long for vodacom to pitch.

Then another scenario that brutally made me angry is that the contract I signed i signed for a 24month contract 10Mbs/5Mbs @ R649 per month with 3 free months and a free router. I got an email (got the person's name but won't make it available for now) to accept the order after sending my contract i filled in and signed and scanned it in. The email to accept the contract/order doesn't specify your order what you chose and after accepting it another email came through and said my order is in progress but stated i chose a business lte fibre and my monthly price increased to R1208 and few cents. From R649 to over a R1000!!!

What's going on with this people working as consultants for Vodacom fibre can't they read what i wrote. There is a fill-in block for business application and below that a fill-in block for individual application and i DRAW LINES THROUGH THE BUSINESS APLLICATION TO SHOW WE DON'T WANT IT. This is really obvious.

After finally saw that they put me on business LTE i immediately call the *** to sort it out. WOW what bad service from everyone (I just saw on my history dialer that i called 12 times after i saw the problem). Everyone promise they will come back to me and they don't then i just call again and again... Nothing is getting sorted out and i want to explode about this service. They have no excuse because i think my details are on the system so they can call me email me whatever just get in touch like promised.

After recieving the router there were also a usb ****le in it with sim card what is it i didn't ask/ for any extras on my contract like a wifi extender, ****le etc. Can i please get an answer for this.

My debit order is almost due(1 June 2020) and if that R1200 is going to be deducted i will take this further. The extra amount is "Access of iterim 100gb" and i suppose it is the ****le. I don't knoe exactly because nobody can help me.

Like i said in my previous review on Hellopeter i stated that we are 18 years at vodacom started with a Phillips savvy phone if this is proof how long we are at vodacom. We also received great(no actually fantastic top class service) but after this fibre incident i don't know anymore.