2ND SIM CARD ON HUAWEI P8 LITE
<p>My decision to enter into a new contract with Vodacom was purely based on the fact that I could use 2 sim cards. I have now been struggling for weeks, at my own costs, only to find that the info given to me was incorrect.</p> <p>I have 2 Vodacom contracts, 1 on a cell phone and 1 on a tablet. My tablet contract expired a few weeks ago and a consultant contacted me and offered me a Huawei P8 light with dual sim card features so that I can use my cell phone sim card and my tablet sim card on one phone. This is incorrect, I cannot get the 2nd sim card to work and the phone does not recognise it.</p> <p>I hope Vodacom will take accountability and responsibility for this error and fix this or cancel the contract on this phone. This will show if they are serious about business and their customers.</p> <p>I hope Vodacom educates their sales consultants so that this does not continue to happen. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated this issue to the Sales Support Team for further assistance and feedback.
Regards
Roderique Lategan
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated this issue to the Sales Support Team for further assistance and feedback.
Regards
Roderique Lategan
I has been 2 days now and not even a note or a call to give me feedback. How long do I have to pay for a phone that I cannot use......as long as you receive your money I suppose I will not get an answer??
I has been 2 days now and not even a note or a call to give me feedback. How long do I have to pay for a phone that I cannot use......as long as you receive your money I suppose I will not get an answer??
Dear Customer
As per the feedback received, the Sales Support Team confirmed that they have been in contact with you and provided feedback on your query.
Regards
Roderique Lategan
Dear Customer
As per the feedback received, the Sales Support Team confirmed that they have been in contact with you and provided feedback on your query.
Regards
Roderique Lategan
It is sad that Vodacom departments don't communicate with each other. I have just received my Vodacom account and I am still charged for a contract that Vodacom has agreed to cancel as it was sold to me under incorrect information. I called customer services for assistance and as always spoke to at least two people. The first person told me that he could clearly see that there has been numerous requests to cancel from Vodacom and transferred me to the sales department to fix this. The sales department lady said that they see nothing on their records to cancel the contract and hence the reason why I have to pay. When I told her that I am not going to pay for something that I don't use and something that Vodacom agreed was sold to me under false information (they listened to the original recording) she told me it will reflect badly on my name. No consequences for Vodacom
The bottom line is that after Vodacom has confirmed that it was their mistake, I am still been charged for something that I don't use. I am being penilized for their mistakes.
It is sad that Vodacom departments don't communicate with each other. I have just received my Vodacom account and I am still charged for a contract that Vodacom has agreed to cancel as it was sold to me under incorrect information. I called customer services for assistance and as always spoke to at least two people. The first person told me that he could clearly see that there has been numerous requests to cancel from Vodacom and transferred me to the sales department to fix this. The sales department lady said that they see nothing on their records to cancel the contract and hence the reason why I have to pay. When I told her that I am not going to pay for something that I don't use and something that Vodacom agreed was sold to me under false information (they listened to the original recording) she told me it will reflect badly on my name. No consequences for Vodacom
The bottom line is that after Vodacom has confirmed that it was their mistake, I am still been charged for something that I don't use. I am being penilized for their mistakes.