1 reviews | Active since Nov 2013
2ND REVIEW PATHETIC SERVICE DELIVERY AND PROMO ****, BEWARE CONSUMERS!!!!!!!!!!!!!!
<p>THIS IS MY 2ND REVIEW SINCE LAST WEEK, I STILL HAVEN'T RECEIVED PROPER SERVICE DELIVERY, INSTEAD I WAS SENT A NO NAME EMAIL WITH INITIALS DC, REQUESTING ACC NO, BANKING DETAILS, BILLING ADDRESS ETC. THGIS SENT VIA EMAIL, THIS IS THE 1ST TIME THIS VERIFICATION NEEDS TO TAKE PLACE, I'M SURE IF YOU PUNCH IN THE CELL NO IT SHOULD SHOW ALL THE DETAILS ON THE VODACOM SYSTEM..........................I'M BEYOND FED-UP WITH YOUR SERVUCE DELIVERY AND ACCOUNT ****S. ADVERT SHOWED PROMO DATA 10GB X 3 MONTHS, WHICH I NEVER RECEIVED, WHEN I COMPLAINED ABOUT THIS 10 GB FOR ONE MONTH WAS LOADED, BECAUSE THE CONSULTANT COULD NOT GET THE PROMO DETAILS????????????? HOW IS THAT EXPLAINED AND CONCLUDED?????????????????????? AFTER USING THE PROMO DATA, MY 250 MB MONTHLY DATA WAS NOT USED, BUT WHEN THE WEEK BEFORE THE PRMO DATA WAS ABOUT TO EXPIRE STARTED VODACOM ACCUMULATED THE WHOLE 250 MB, AND THE PROMO DATA STOOD STILL AND EXPIRED ON THE 27 JULY 2017. PLEASE EXPLAIN HOW COULD I STILL HAVE 250MB BY MON 24 JULY, BUT ON TUE 25 JULY 2017 THAT WAS PRACTICALLY USED UP. WHEN I ENQUIRED AT THE CALL CENTRE, THE ARROGANT CONSULTANT REFUSED TO TRANSFER ME TO HER SUPERVISOR, CUT THE LINE AND WAS ONLY PREPARED TO GIVE ME HER NAME.</p> <p>YOU ARE SUPPOSE TO BE THEEEE BEST NETWORK EVER, BUT AS TIME GOES BY I REALISE YOU ARE JUST AS PATHETIC AS THE REST!!!!!!!! IT LEAVES A VERY BAD TASTE IN MY MONTH, AND I REGRET UPGRADING AFTER 4 YEARS, YOUR SERVICE BEING THE REASON WHY I NEVER UPGRADED, I REALLY THOUGHT YOUR STANDARDS HAVE RAISED, BUT SURELY IS NOT THE CASE.</p> <p>PATHETIC VODACOM, ,,,,,,,,,,,,,,,,,,,,,,,VODACOM HAS UNS****ED AND *********** PEOPLE EMPLOYED, AND NO ONE TAKES ACCOUNTABALITY FOR THEIR ACTIONS. THEY THINK IT MUST JUST PASS AND YOU SHOULD SHUT YOUR MOUTH AFTER A WHILE........................</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
ISSUE RESOLVED BY DOMINIQUE FROM VODACOM, THANK YOU FOR TAKING THE TIME TO ASSIST...
ISSUE RESOLVED BY DOMINIQUE FROM VODACOM, THANK YOU FOR TAKING THE TIME TO ASSIST...
