1 reviews | Active since Mar 2017
2ND REVIEW !!! ONE MONTH LATER AND NO HELP!!!
<p>I am so sick and tired of Vodacom , i wrote a review one month ago and nothing was done .Lesley Abels emailed me requesting information AND NEVER RESPONDED AFTER THAT . My family and i still cannot make and recieve call or use the internet at home , we had numerous emergancies including someone almost dying but because of this disgusting network i had to walk almost a KM to get signal to call for help ! it has been 7 MONTHS now and my issue is not resolved . WHAT MORE MUST I DO TO GET HELP VODACOM ????</p>
Good day
You are wasting my time .
What is the reason to ask for all of the below when you are not doing anything about ?
From: Kannipan, Timara (LNG-CON)
Sent: Thursday, March 30, 2017 2:10 PM
To: ********** ********** /> Subject: RE: EC-0CJY-2RLC9T Hellopeter
From: ********** **********
Sent: Thursday, March 30, 2017 1:03 PM
To: Kannipan, Timara (LNG-CON) ********** /> Subject: EC-0CJY-2RLC9T Hellopeter
Good day Tia
In order to proceed with the network investigation, we would require the following information:
? How long has the problem been on-going for (days, months, years)
5 months
? Date (and if possible) the time the problem was experienced
Duration of 5 months
? The type of device (Make and Model) you are using
Samsung S6
? The exact physical address / addresses where you encounter the problem
83 ocean ridge , Verulam 4340
? Alternative contact number,
********** 205
? Summary of the problem
No single
? Cellphone numbers of other Vodacom subscribers experiencing the same problem (if possible)
********** 205
********** 999
********** 003
? Confirm if the problem indoors or outdoors
Both
? Have you tested your sim card in a different handset, please advise of the outcome
No
? The signal strength (in bars) that you are receiving
Depends, its up and down
Upon receipt of this information, we would forward the request to our Network Division for investigation.
I am tired of hearing that my request will be escalated / followed up with / dealt with . when the issues is sorted out then I will believe this .
Regards,
Timara
Warm Regards
Lesley Abels
This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.
?This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
Good day
You are wasting my time .
What is the reason to ask for all of the below when you are not doing anything about ?
From: Kannipan, Timara (LNG-CON)
Sent: Thursday, March 30, 2017 2:10 PM
To: ********** ********** /> Subject: RE: EC-0CJY-2RLC9T Hellopeter
From: ********** **********
Sent: Thursday, March 30, 2017 1:03 PM
To: Kannipan, Timara (LNG-CON) ********** /> Subject: EC-0CJY-2RLC9T Hellopeter
Good day Tia
In order to proceed with the network investigation, we would require the following information:
? How long has the problem been on-going for (days, months, years)
5 months
? Date (and if possible) the time the problem was experienced
Duration of 5 months
? The type of device (Make and Model) you are using
Samsung S6
? The exact physical address / addresses where you encounter the problem
83 ocean ridge , Verulam 4340
? Alternative contact number,
********** 205
? Summary of the problem
No single
? Cellphone numbers of other Vodacom subscribers experiencing the same problem (if possible)
********** 205
********** 999
********** 003
? Confirm if the problem indoors or outdoors
Both
? Have you tested your sim card in a different handset, please advise of the outcome
No
? The signal strength (in bars) that you are receiving
Depends, its up and down
Upon receipt of this information, we would forward the request to our Network Division for investigation.
I am tired of hearing that my request will be escalated / followed up with / dealt with . when the issues is sorted out then I will believe this .
Regards,
Timara
Warm Regards
Lesley Abels
This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.
?This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team