2nd ******* simswop on my contract still not resolved

<p>I still have not yet received a reference number from VODACOM in this regard. VODACOM broke the trust relationship completely on this consumer relationship as I am losing my right to use my contract while expected to pay for a non-existent service. Lack of communication to me as consumer is also another sign of POOR CUSTOMER SERVICE of VODACOM. I had to buy a new SIMCARD (pre-paid) and have to buy airtime while my contract airtime is inaccessible, WHY, WHY, WHY? Should it not be a prime objective to treat their customers fair and in and a transparent manner? </p>