1 reviews | Active since Apr 2011

11 Jun 2017, 20:09

2nd ******* simswop on my contract in 3 months

<p>My number was *******ly taken for the 2nd time since 4 March (1st ******* simswop) and Vodacom employees are part of this *****. Nothing is done to protect me as a contract customer and such ******* employees are not held accountable. I have no access to my number and have to go to a Vodacom shop with my ID to get another simswop done to get my number back, 2nd time in 3 months. My account was supposed to be flagged to prevent simswop without ID in shop but the 2nd ******* simswop was done on Saturday, 10 June 2017 @ 06:40. Which Vodacom shop are open for such business at that time of day?</p>

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Replies (2)
Vodacom
Vodacom's reply12 Jun 2017, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Jun 2017, 17:03
Official

Good Day

Kindly note that we have emailed you feedback on your query.

Regards

Dominic