KB
Kurt B

1 reviews | Active since Jul 2022

19 Jul 2022, 16:31

2nd hellopeter post - no Wi-Fi service for 5days and no response from Vodacom Fibre

5 days later after posting on Hellopeter still no response from Vodacom Fibre - !!!!!!!

I am still without Wi-Fi and every time a call in I must hear they waiting on Openserve to reconnect the line as it was deleted in error!!! I know that but they never done anything to restore my service .

Requested managers to call no call back . As per call centre agent they don’t have managers in the floor.

Again people don’t use Vodacom fibre as they don’t care about there customers.!!!!!!!!!!!!

I am in trouble at work as I cannot do my work and it cost me lots of money working from a coffee shop.

Vodacom terrible service.:.:.

0
Replies (1)
Vodacom
Vodacom's reply20 Jul 2022, 08:31
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team