KB
Kurt B
1 reviews | Active since Jul 2022
19 Jul 2022, 16:31
2nd hellopeter post - no Wi-Fi service for 5days and no response from Vodacom Fibre
5 days later after posting on Hellopeter still no response from Vodacom Fibre - !!!!!!!
I am still without Wi-Fi and every time a call in I must hear they waiting on Openserve to reconnect the line as it was deleted in error!!! I know that but they never done anything to restore my service .
Requested managers to call no call back . As per call centre agent they don’t have managers in the floor.
Again people don’t use Vodacom fibre as they don’t care about there customers.!!!!!!!!!!!!
I am in trouble at work as I cannot do my work and it cost me lots of money working from a coffee shop.
Vodacom terrible service.:.:.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
20 Jul 2022, 08:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Jul 2022, 08:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
