2nd Hello Peter Review with same issue

Item: Vodacom
Rating: 1
Author: Megan M

I been trying to cancel contract for 3.5 years, Still being billed. Reported to Hello Peter no success. Vodacom please provide the service you are charging for.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

05 Apr 2023, 14:03

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply05 Apr 2023, 14:03

Official

Best regards,

Vodacom's replyOfficial

28 Apr 2023, 16:22

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, with regards to the Vodacom Business Account Number B***, you are not being billed for Vodacom Business Fibre, this has been cancelled.

You are billed for Business Mobile Services only. Regards Consumer Website Team

Best regards,

Vodacom's reply28 Apr 2023, 16:22

Official

Best regards,

2nd Hello Peter Review with same issue

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