2nd ********** upgrade in 6months

<p>Can someone tell me when will the ********** upgrade be removed from my account I ********** ?. </p> <p>My line has been locked because a migration of a ********** upgrade was done on my data contract even after I had lodged a complain with Forensic dept and was told they will reverse the upgrade on the 1st. </p> <p>I need this resolved so I can close this account before one of your staff members processes a 3rd ********** contract with my details.</p>