2nd Complaint, Vodacom have no respect for clients

I complained on Friday, 11 December 2015 about network in the area where I stay and work that is not good. Other than a general sms received from Vodacom, which was actually received by many others, nothing was done to date. I am still experiencing the same problem, and still wait for Vodacom to respond. This is the sorry response that Vodacom could afford: \Dear Customer: Please be advised Vodacom is currently aware of the network problem experienced in your area. We are attending to the problem and will contact you once the problem is resolved.Kind regards