1 reviews | Active since Jul 2011
2nd Complaint already - No service from Vodacom to sort out my migration issues
This relates to my previous complaint about my package migration that Vodacom messed up, and after several mails and calls to your careless centre, my package has still not been migrated. Ref EC-0C2E-35EJ0U Person that initially assisted after my 1st complaint - Ula Wiggins advised on 1 Nov that my migration would go through but it didn't. On phoning yesterday, Team leader in the 111 call centre, Sihle then advised my package would be migrated last night 2 Nov. This did not happen and also he did not call me back today as promised.
So far I've received anything but service from Vodacom. I am demanding that the senior customer service manager phone me immediately.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Rikus,
Thank you for your patience.
Our record reflects that your query has been addressed and resolved.
I do apologise for the inconvenience caused.
Regards,
UW
Dear Rikus,
Thank you for your patience.
Our record reflects that your query has been addressed and resolved.
I do apologise for the inconvenience caused.
Regards,
UW