2nd complaint

After it took me more than a week to get my tablet un-blacklisted I still have no internet access. Call centre cant help me, Kim Thorten says she can see activity on my account and has been ignoring all my e mails since then. I cant do anything accept receive calls and sms. I cant get onto the internet, access anything to do with data. Wont even allow me to dial *111*500# to see how much data I have but my data is expiring. I want my access back and an explanation as to why it has been taken away. My account is due but what am I paying for? This is week 3 with no access