1 reviews | Active since Oct 2016

27 Mar 2017, 11:34

2months waiting for a refund after cancellation

<p>I cancelled my contract ref.30. ********** 7885. I was debited for 2 month thereafter R599 X 2. I called in after the second debit and the gentleman advised me that I will receive a refund because it does show on his side the contract was cancelled. Its not April my contracted was cancelled late last year and I am still waiting for my refund.</p>

0
Replies (2)
Vodacom
Vodacom's reply27 Mar 2017, 12:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update05 Apr 2017, 11:00
Reviewer Update

I am still awaiting for a call???