1 reviews | Active since Aug 2016

22 Apr 2018, 22:40

2Gigs up within 2 hours... Vodacom Must Fall

You guys are seriously the biggest *****s

I burt a R160 airtime convert it into a Gig and got a free Gig this was today at 19:51 and now at 22:15 I only have 300mb left and your agent want to tell me restrict your backround data...

I have an Iphone for the past 3 years I know my background data needs to be restricted. I had samsungs so I know that as well.

If you guys wna play the double data game then dont be ***** to your customers man.

Big ups to the agent who assisted she at leasted tried lets now wait for IT to get back to me and lie

0
Replies (3)
Vodacom
Vodacom's reply23 Apr 2018, 05:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Apr 2018, 05:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Apr 2018, 10:14
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)