TG
Tshebi G

1 reviews | Active since Sept 2015

14 Dec 2020, 09:35

2gig data taken within less than 24hrs

I HAD 6635MB ON 06 Dec 2020, THEN ON 07th,09th AND 11th I WAS USING WIFI FROM MY WORK PLACE, I DONT USE INSTAGRAM AT HOME AS I HAVE REALISED IT TAKES A LOT OF DATA,I ONLY USE FACEBOOK NOW AND WHATSAPP,SO ON 13TH AT 15:54 I RECIEVED SMS THAT I HAVE LESS THAN 2653.0MB WHICH TO MY SURPRICE I DIDNT UPDATE SOFTWARE OR CHANGE ANY SETTING NOR WATCH MOVIES.....TO MY FREAKING SURPRISE THIS MORNING I HAVE LESS THAN 629.0MB ….WHAT IS GOING ON WITH VODACOM AND MY DATA? REALLY IT DOESNT MAKE SENSE.

THIS IS THE SAMETHING THAT HAPPENE TO ME FEW YEARS AGO ON THIS NUMBER - CAN THIS STOP AND BE RECTIFIED BECAUSE I WANT MY DATA BACK.

I LOGGED A CASE THIS MORNING WITH TSHEPO AND HE ASSISTED BY LOGGING A CASE FOR INVESTIGATION: CASE NO ***.

I AM SICK AND TIRED OF HOW VODACOM DECIDE TO TAKE DATA ON OUR PHONES.

0
Replies (2)
Vodacom
Vodacom's reply14 Dec 2020, 09:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
TG
Tshebi G's update14 Dec 2020, 16:05
Reviewer Update
AND NOW I RECIEVED 1 GIG THAT I DONT KNOW WHY AS I AM QUERING 2.5 GIG THAT DISAPPEARED OVER NIGHT AND NO ONE IS GETTING BACK TO ME AND GIVE ME THE DETAILS OF HOW CAN +5GIG FINISH WITHIN A WEEK....

YOU CANNOT DECIDE AND CONCLUDE BY GIVING BACK 1 GIG THAT I AM HAPPY.....I AM MAD AS HELL BRING BACK MY 2653.0MB THAT WAS TAKEN FROM MY NUMBER OVERNIGHT NOT 1 GIG.SO WHOEVER IS DEALING WITH MY QUEIRY MAKE SURE I GET 1.5 GIG ON TOP OF WHAT YOU JUST SENT ME...…..

WHILE WE AT IT IM GOING TO TELL EVERYONE I KNOW USING VODACOM TO THINK TWICE GOING FORWARD IF THIS IS NOT SORTED. LE TLWAELA EBILE LE NYATSA BATHO YOUR SERVICE SUCKS.....LOAD MY DATA