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smmphahlele S

1 reviews | Active since Jul 2016

07 Sept 2017, 00:53

2gb of Data Disappearing in minutes

I bought a 7 day 1 gb bundle and as soon as I loaded it the my vodacom app said that I had no data left and I loaded it again and it did the same and now I've lost R160 and didn't receive the bundles I bought even though I received an sms saying they were loaded... I wish I didn't have a contract with Vodacom so I could changed to a much more reliable service provider!! VODACOM ARE *******!!!

0
Replies (2)
Vodacom
Vodacom's reply07 Sept 2017, 06:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Sept 2017, 13:48
Official

Good Day

Kindly note that your query has now been resolved.

Regards

Dc