BH
Bradley H
1 reviews | Active since Mar 2009
22 Mar 2021, 05:31
2GB Contract Data promised still not loaded
So really at a loss and reaching out to Hellopeter to assist to get this resolved. Did an upgrade through Vodacom and the sales agent confirmed telephonically that they will provide me an additional 2GB of data per month on the contract. To date this has not been loaded since the contract inception in January. Called customer services and also DM’ed them multiple times to get it resolved. I keep getting told they have informed their team and will get back to me. This started on the 3rd March and 20 days later is not resolved.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
22 Mar 2021, 08:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Mar 2021, 08:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BH
Bradley H's updateReviewer Update
22 Mar 2021, 11:48Thanks Vodacom, but this has been ongoing for 20 days.
My request was fairly simple and shouldn’t take this long.
So this matter is two fold. Data not being made available and the length of time taken to resolve query.
My request was fairly simple and shouldn’t take this long.
So this matter is two fold. Data not being made available and the length of time taken to resolve query.
BH
Bradley H's update22 Mar 2021, 11:48
Reviewer Update
Thanks Vodacom, but this has been ongoing for 20 days.
My request was fairly simple and shouldn’t take this long.
So this matter is two fold. Data not being made available and the length of time taken to resolve query.
My request was fairly simple and shouldn’t take this long.
So this matter is two fold. Data not being made available and the length of time taken to resolve query.
BH
Bradley H's updateReviewer Update
23 Mar 2021, 21:11Another day and no feedback.
21 days?
21 days?
BH
Bradley H's update23 Mar 2021, 21:11
Reviewer Update
Another day and no feedback.
21 days?
21 days?
BH
Bradley H's updateReviewer Update
24 Mar 2021, 20:10Another day and no feedback.
22 days?
22 days?
BH
Bradley H's update24 Mar 2021, 20:10
Reviewer Update
Another day and no feedback.
22 days?
22 days?
BH
Bradley H's updateReviewer Update
25 Mar 2021, 20:08Another day and no feedback.
23 days?
23 days?
BH
Bradley H's update25 Mar 2021, 20:08
Reviewer Update
Another day and no feedback.
23 days?
23 days?
BH
Bradley H's updateReviewer Update
26 Mar 2021, 17:23Letting you know that you took 24days to resolve this.
I suggest you go find Busi in your Upgrades Dept and buy her whatever she wants.
She managed to resolve this in 2mins and no recordings required.
Not sure what you were doing for the last 24days.
I suggest you go find Busi in your Upgrades Dept and buy her whatever she wants.
She managed to resolve this in 2mins and no recordings required.
Not sure what you were doing for the last 24days.
BH
Bradley H's update26 Mar 2021, 17:23
Reviewer Update
Letting you know that you took 24days to resolve this.
I suggest you go find Busi in your Upgrades Dept and buy her whatever she wants.
She managed to resolve this in 2mins and no recordings required.
Not sure what you were doing for the last 24days.
I suggest you go find Busi in your Upgrades Dept and buy her whatever she wants.
She managed to resolve this in 2mins and no recordings required.
Not sure what you were doing for the last 24days.